23 Questions To Ask a Roofing Contractor Before Hiring

Facing roof issues here in Austin, TX, or one of its neighboring Hill Country towns? If you’ve spotted those telltale ceiling stains or found shingle fragments in your yard after one of our classic windstorms, it’s a clear sign your roof needs expert attention. In an area where the weather shifts rapidly and the sun takes its toll year-round, timely roof installation or repair is crucial. Choosing the right roofing company isn’t something to take lightly—asking the right questions up-front can save you a ton of hassle and money down the line. This guide walks you through the key questions to ask local roofing contractors before you commit.

Why Bother With All These Questions?

Your roof represents a substantial financial commitment, safeguarding your home, family, and all your possessions from severe weather. Selecting a bad roofing contractor can quickly escalate into a costly and frustrating experience. You may face bad workmanship, persistent leaks, or even a contractor who disappears before completing the job. Therefore, posing detailed and frequently asked questions isn’t about being difficult. It’s about being thorough and comprehensive. It’s also a prudent step for any homeowner needing a roof replacement or repair.

Checking Credentials and Stability

Initially, you must establish the legitimacy and reliability of the roofing company you’re considering. A reputable contractor will be open about their business operations and history. This transparency is the cornerstone of a trusting relationship and part of a thorough roofing contractor check.

1. Can you describe your company’s experience in the roofing business?

The number of years a roofing company has been in business is a decent starting point, but it’s not the sole indicator of expertise. Inquire about the collective experience of their team, specifically the crew members who will perform the contractor install on your roof. Ask what types of roofs they specialize in—such as asphalt shingle, metal, tile, or flat roofs—and whether they have specific experience with homes similar to yours in your geographic area, especially concerning challenges such as roof ice or intense summer heat. A roofer who understands local weather patterns, building codes, and common roofing issues, such as damage from high winds or the need for a cool roof, is invaluable.

A newer company with highly experienced crews might actually be superior to an older company that relies on less seasoned workers for its pro roof installations. You should also ask if they’re members of any local or national roofing contractors association or contractors association, as this can indicate a commitment to industry standards. Checking their social media presence can also offer insights into their history and customer interactions.

2. Do you carry full insurance, including general liability and workers compensation?

This is an absolute must. There are no exceptions. Any roofer you consider must possess comprehensive insurance coverage. General liability insurance protects your property from damage caused by the contractor, while workers’ compensation insurance covers injuries their crew might sustain while working on your property. Without adequate workers’ compensation and general liability insurance, you could find yourself financially responsible for accidents or property damage.

Request a copy of their insurance certificates for both policies and verify that the coverage is current by contacting the insurance provider directly. Ensure the coverage limits are sufficient, typically at least $1 million for liability, though some recommend higher depending on your property’s value. Familiarize yourself with state insurance laws, as they might dictate minimum coverage requirements for roofing contractors.

3. Are you properly licensed and credentialed by our state and city?

Licensing requirements for roofing contractors vary significantly by state, county, and city. Contact your local municipal or county office to determine the specific licensing needed in your area for roofing work. A trustworthy roofer will readily provide their contractor license number, which you can often verify through online portals maintained by the licensing board. Also, check their standing with organizations such as the Better Business Bureau to see their complaint history and how they resolve issues. A lack of the correct contractor license is a significant warning sign, and proceeding without this verification is risky.

4. Is your company truly local to this area?

Following a significant storm or severe weather event, it’s common to see an influx of new roofing companies in an affected area. Some of these entities travel from other regions, specifically seeking work from storm-damaged properties—these are often referred to as “storm chasers.” While some may perform adequate work, obtaining follow-up service or warranty support can become difficult if they aren’t a permanently established local business. If a warranty issue arises years after your roof replacement or roof repair, you’ll want a local company that is still operational and accessible. Prefer a roofing contractor with established roots in your community, perhaps with a physical office rather than just a P.O. Box, which can be a sign of a less permanent operation.

5. Can you give me a list of recent customer references?

Reputable roofing contractors take pride in their completed projects and should be eager to provide references from recent customers. Do not merely accept the list. Take the time to contact several references. Inquire about their complete experience, from initial contact to project completion and customer service. Were they satisfied with the quality of the workmanship? Was the project finished within the agreed timeframe and budget? Crucially, ask about the cleanup process and how effectively the roofer communicated throughout the project, and if they could answer questions satisfactorily. Checking online reviews on various platforms, in addition to the ones they provide references for, can give a more rounded view of their reputation.

Understanding the Job and Materials

Once you’ve confirmed their legitimacy and stability, it’s time to discuss the specifics of your roofing project. You must have a clear understanding of the work they propose to do. It’s also essential to know what materials they intend to use for your existing roof or new installation.

6. Will you give me a detailed written estimate or proposal?

A verbal quote is insufficient for a significant project like roofing. Insist on a comprehensive written estimate or proposal before any work begins. This document should itemize every aspect of the job, including the total square feet of roofing, the scope of work, specific materials (brand, type, color), details about the tear-off of the existing roof, plans for debris disposal, labor costs, any applicable permit fees, and clear payment terms. If the contractor provides financing or if you are exploring financing options, these details should also be included or referenced. A vague estimate can easily lead to unexpected additional charges later, so make sure the contractor provides a written estimate that is thorough.

7. Will you conduct a thorough inspection of my entire roof system?

A proficient roofer won’t limit their assessment to easily visible storm damage or the most obvious problem area on your existing roof. They should perform a comprehensive inspection by physically getting onto the roof. This inspection needs to cover the decking, flashing around chimneys and walls, vent pipes, valleys, skylights, and the condition of the shingles. Furthermore, they should also inspect your attic space for any signs of leaks, water damage, mold growth, or indications of poor or inadequate ventilation. This detailed assessment helps them grasp the full scope of the project and identify potential underlying issues before the work commences on your roof replacement.

8. Will you check my attic ventilation and explain its importance?

Adequate ventilation in your attic is critically important for the health and longevity of your roof and home. Proper ventilation helps regulate temperature and moisture levels within the attic space. Good airflow extends the lifespan of your shingles by preventing overheating in summer and moisture buildup in winter. It can also contribute to reducing your home’s energy bills by lessening the load on your HVAC system. Your roofer should thoroughly assess your current attic ventilation system, explain whether it meets standards for proper ventilation, and recommend any necessary improvements. Issues with ventilation can sometimes even void your manufacturer’s warranty on shingles, so this is a key area.

9. Will you explain how a complete roofing system works?

A roof is far more than just the shingles you see from the ground. It’s an integrated system of multiple components working in concert to protect your home. These components typically include underlayment, ice and water shields (especially important for areas prone to roof ice), starter shingles, field shingles, hip and ridge cap shingles, and various types of ventilation. A professional roofer should be capable of clearly explaining the function of each part and how they collectively shield your home from the elements, including severe weather. Understanding these elements helps you appreciate the scope and importance of a quality contractor install.

10. Can you explain the ice and water barriers needed for my roof?

Depending on your regional climate and the specific design of your roof, you might require specialized protection against water intrusion. Ice and water barriers are waterproof membranes, typically self-adhering, applied to vulnerable areas of the roof deck. These areas include eaves (especially in colder climates where ice dams can form), valleys, and penetrations such as chimneys, skylights, and vent pipes. An experienced contractor will explain if these barriers are necessary for your roof to combat potential roof ice issues or damage from high winds and driving rain. They’ll also specify where these barriers will be installed and the reasons for their placement, as different climate conditions and roof slopes dictate different needs.

11. Will you explain my shingle style, color, and performance options?

Roofing shingles are available in a wide array of styles, colors, and price points, catering to diverse aesthetic preferences and functional requirements. Your contractor should guide you through the available options, clearly explaining their performance features and benefits. For instance, some shingles offer enhanced impact resistance, which is highly beneficial in areas prone to hail. Other shingles, often termed cool roof shingles, have solar reflective properties designed to reduce heat absorption, thereby helping to keep your home cooler and potentially lowering energy costs. While the final selection is yours, their expert advice on material suitability for your specific home and local climate is invaluable.

12. If it’s a full roof replacement, will you replace ALL roof accessories?

This is a critical detail to confirm for any full roof replacement project. A complete replacement should result in an entirely new roofing system, not just new shingles. This includes replacing all essential accessories such as new flashing (around chimneys, walls, and valleys), vents (for plumbing and attic ventilation), pipe boots, and drip edge. Some contractors may attempt to reduce costs by reusing old accessories or simply applying a coat of paint to them. This isn’t a recommended practice, as old, worn components can compromise the integrity of your new roof and potentially lead to leaks. New accessories are vital for a long-lasting, watertight roof and for maintaining the full term of the manufacturer’s warranty.

The Nitty-Gritty: Process, Protection, and People

The manner in which the roofing work is executed is just as important as the materials used and the final outcome. You need to feel comfortable with the entire process, from start to finish. Your property and daily life should be treated with respect throughout the project.

13. What is the estimated project timeline from start to finish?

While external factors like weather can introduce unforeseen delays, and unexpected structural issues can also affect the schedule, a professional roofer should be able to provide a general timeline for your project. Ask specific questions about when they anticipate being able to start the work. Inquire about the estimated duration of the job, from tear-off of the existing roof to final cleanup. Crucially, find out how they’ll communicate any delays or changes to the schedule. Understanding the expected timeline allows you to plan accordingly and minimize disruption to your household. The efficiency of the contractor installation process can vary, so clarity is important.

14. Who will be overseeing my project, and will you use subcontractors?

It’s essential to identify your primary point of contact throughout the roofing project. Will a dedicated project manager be assigned to your job, responsible for day-to-day oversight and communication? It’s also vital to ask whether the roofing company uses its employees for the installation or if it relies on subcontractors. If subcontractors are used, are those crews also fully insured with both general liability insurance and workers’ compensation insurance, and do they possess the necessary experience and meet the roofing company’s high standards? You need clear accountability for the quality of the work and effective customer service.

15. How will you protect my property (landscaping, siding, windows) during the job?

Roofing projects can inherently be messy, with old shingles, nails, underlayment, and other debris being removed from your roof. Inquire about the specific measures the roofing contractor will take to protect your landscaping, siding, windows, driveway, and any outdoor furniture or AC units. Will they use tarps to cover plants and surfaces? Will they erect shields or barriers for particularly delicate plants or vulnerable areas of your home? A conscientious roofer will have a clear and detailed plan for property protection, demonstrating respect for your home. If damage does occur, their liability insurance should cover it.

16. What is your cleanup process during and after the job?

No homeowner wants the unpleasant surprise of finding stray nails in their yard or driveway for months after the roofers have departed. Ask detailed questions about their daily cleanup routine throughout the project. How will they manage and dispose of old roofing materials and other debris? Specifically, will they perform a thorough magnetic sweep of your property to collect fallen nails after the job is completed? A strong commitment to a comprehensive cleanup is a hallmark of professionalism and good customer service.

17. How do you handle unexpected issues, such as rotten decking, once the old roof is off?

Sometimes, significant problems are concealed beneath the old shingles and are only discovered once the tear-off process is underway. Rotten or damaged roof decking is a common example of such an unforeseen issue. Discuss with the contractor how they typically handle these discoveries. Will they inform you immediately upon finding such problems? What is their established process for discussing, approving, and documenting any necessary extra work and the associated costs? Having this conversation upfront can prevent misunderstandings and disputes if unexpected repairs are needed.

18. What safety precautions do your workers take on the job?

Roofing is recognized as a hazardous occupation, and a responsible contractor prioritizes the safety of their workers above all else. They should adhere to established safety guidelines and protocols to protect their crew from falls and other job-site accidents. This commitment to safety also indirectly protects you, the homeowner, by minimizing risks on your property and potential liabilities associated with your insurance policy. Ask about their safety training programs, the equipment their workers use (such as harnesses and fall arrest systems), and their compliance with Occupational Safety and Health Administration standards for jobsite safety.

19. What’s the best way to communicate if I have questions or concerns during the project?

Clear, consistent, and open communication is vital for a smooth roofing project. You need to feel comfortable and confident when speaking with your contractor and their team. If communication is challenging or unresponsive before you even sign the contract, it’s unlikely to improve once the work begins. Ask about their preferred methods of communication (phone, email, text) and what you can expect in terms of response times. Ensure you know who your primary contact person is and that they are prepared to answer questions clearly.

Contracts, Costs, and Coverage

Finally, it is essential to get all agreements, financial details, and warranty information clearly defined and documented. Protecting yourself with comprehensive contracts and a thorough understanding of all warranty coverages is paramount. These last few questions to ask roofers are crucial for your long-term peace of mind and the success of your big investment.

20. Can you explain the payment schedule?

Understand precisely when payments are due and what each payment covers. Many roofing contractors will require a deposit before work begins, which is standard practice. However, be extremely cautious of any contractor demanding full payment or a very large percentage of the total cost up-front. A common and reasonable payment schedule might involve a portion at the signing of the contract, another installment when materials are delivered or when work commences, and the final payment only upon satisfactory completion of the job and any agreed-upon inspections. Always get this payment schedule clearly documented in writing. Also, inquire if they offer financing or have financing options available if that is a consideration for you.

21. Do you pull all necessary permits for the job?

Most significant roofing projects, including full replacements and often substantial repairs, require permits from your local city or county municipality. The roofing contractor should always be responsible for obtaining these necessary permits. This process helps ensure that the work is performed according to local building codes and will be subject to inspection by municipal authorities. Don’t allow a contractor to persuade you to obtain the permits yourself; this is often a tactic used by those who may not be properly licensed or insured to perform the work legally.

22. Will you give me a lien waiver upon final payment?

A lien waiver is a crucial legal document for your protection. It serves as a formal declaration that the contractor has paid their suppliers for all materials used on your job and has also paid any subcontractors who performed labor. This protects you from the possibility of a mechanic’s lien being placed on your property if the primary roofing company fails to settle its debts with these third parties. Always request a final, unconditional lien waiver upon making the last payment for the completed project.

23. Can you clearly explain the difference between the manufacturer’s material warranty and your workmanship warranty?

For most new roofing systems, you’ll typically receive two types of roofing warranties, and it’s critical to understand the distinction. The manufacturer’s warranty covers defects in the roofing materials themselves, such as shingles, underlayment, etc. The roofer’s workmanship warranty, on the other hand, covers defects in the installation of those materials. Understand the terms, conditions, and duration of each warranty, often referred to as the warranty coverage. Know who you should contact if an issue arises under either warranty. Get copies of both warranties in writing, and carefully review what actions could potentially void either warranty, such as improper attic ventilation, unapproved alterations, or damage from walking on the roof incorrectly.

Here’s a simple comparison:

Final Thoughts

Selecting a roofing contractor for your Hill Country roofing project is undoubtedly a significant decision, one that impacts a major component of your home. However, it doesn’t need to be an intimidating or overwhelming experience. By arming yourself with these questions to ask roofers, you empower yourself to gather the necessary information to make a well-informed choice. This careful approach will also help you find a skilled, reliable, and professional roofing expert for your project.